1. Information We Collect

We may collect information you provide directly, information created when you use our products, and technical information needed to operate, secure, and improve our services.

• Account information: name, email address, username, display name, login details, and support identifiers.
• Product activity: progress, rewards, submissions, app activity, completed actions, preferences, and feature usage.
• Technical data: device type, browser type, IP address, operating system, app version, crash reports, logs, and diagnostic data.
• Support data: messages you send us, screenshots, account details you choose to include, and issue history.
• Location-related data: approximate or precise location data only when needed for location-based features or when you allow it.

2. Product-Specific Information

Different Quest23 products may use different types of information depending on what the product does.

3. How We Use Information

We use information to operate Quest23 products, provide support, improve features, personalize experiences, keep accounts secure, process requests, and understand how our services are used.

• To create and manage accounts.
• To operate app features, rewards, quests, submissions, and content access.
• To provide customer support and respond to messages.
• To improve performance, safety, reliability, design, and user experience.
• To detect abuse, fraud, spam, technical issues, or security problems.
• To send service-related updates, product notices, or optional communications.

4. Payments and Subscriptions

If you purchase subscriptions, digital products, rewards, or other paid features through an app store or third-party payment provider, your payment is processed by that provider. We do not directly store your full payment card details.

We may receive limited transaction information, such as purchase status, subscription status, product purchased, receipt identifiers, refund status, or billing-related support information.

5. Sharing of Information

We do not sell your personal information. We may share limited information only when needed to operate our services, comply with law, protect users, or work with trusted providers.

• Service providers: hosting, analytics, email, support, storage, security, and infrastructure partners.
• Legal requirements: when required by law, legal process, or government request.
• Safety and protection: to protect Quest23, our users, our products, or the public.
• Business transfers: if Quest23 is involved in a merger, acquisition, financing, or asset transfer.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand traffic, and improve performance. You can control or disable cookies through your browser settings.

7. Data Retention

We keep information only as long as needed to provide services, operate our products, comply with legal obligations, resolve disputes, prevent abuse, and maintain accurate records. Retention periods may vary depending on the type of information and the product involved.

8. Security

We use reasonable technical and organizational measures to protect information. No system is perfectly secure, but we work to reduce risk, protect accounts, and respond to security issues when they arise.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain uses of your personal information. You may also be able to object to certain processing or withdraw consent where consent is used.

To make a request, contact us using the email listed below. We may need to verify your identity before completing certain requests.

10. Children and Age Requirements

Quest23 products are not intended for children under 13. If we learn that we collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.

11. International Users

If you access Quest23 from outside the country where our systems or providers operate, your information may be processed in other countries. We take steps designed to protect information according to this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we may provide notice through our website, app, or other communication channels. The effective date above shows when this policy became effective.

13. Contact Us

For privacy questions, support, data requests, or account-related requests, contact us at contact@quest23.com.

You can also visit our support page at quest23.com/support.